La arena es muy buena y la entrega, con todo tipo de falicilidades, ha sido perfecta.
shipping policy
Shipping policy
In Mineravi, we are committed to ensuring that your purchase arrives safely and on time to your destination. Next, our terms and shipping conditions are presented.
Shipping terms
Stock
In some cases and depending on the availability of the product (stock break), our staff will contact you to give you a solution and to inform you of the delivery period once the selected product is available.
Delivery deadlines
The delivery period is estimated between 4-8 working days in Peninsular and Portugal Spain. For orders made from Monday to Thursday the delivery period begins the next work day, if the order is made on Friday, during the weekend or holidays the delivery deadline will begin to count from the second day work day.
For him rest of areas The shipping time can vary depending on the location of the main port. When you make your order, we will provide you with an estimate of the delivery time. Keep in mind that this is only an estimate and the real delivery times can vary.
If you have any questions or doubt about our shipping policy, please do not hesitate to contact us through info@mineravi.com
Palets group conditions
The courier company delivers during business hours, 08:00 to 6:00 p.m., from Monday to Friday. If you have any schedule preference, you can indicate it in the request of the order and the availability of the agency in the delivery address will be consulted. Deliveries inside the commercial schedule but with a time window equal to or less than 2 hours have an extra cost.
Pallets are left on the groundat street levelThrough a download platform, it is not a crane, the serviceDoes not include delivery inside the house.
Due to the weight of our products, your order is transported by large trucks, so this type of transport has a couple of peculiarities that you must take into account.
1.- Your order will go through 2 or 3 stores and the cast truck carries multiple distributions so it is not possible Online (from the day after receiving the email confirming that your order has come out) or by phone, depending on the contracted transport agency.
2.- Your order will be downloaded in the place closest to your delivery address to which these types of trucks can access, platform trucks have difficulty downloading in places with high slope or irregular land (especially if they are heavy materials such as ours). Faced with any questions you can contact us.
Complete truck conditions
Our products are heavy and bulky, which means that they will be sent in large and heavy trucks. Keep in mind that the delivery place must be wide enough to accommodate this type of vehicle and in an area where large trucks can legally circulate.
We ask you to understand that our trucks do not have means for downloading the products, so it will be the customer's responsibility to have the necessary means to discharge at the delivery point.
Shipping rates
Shipping fees are calculated at the time of purchase Our store is aimed at the sale of complete containers, that is, orders of 24,000 kg. In these cases, the transport prices shown on our website correspond to the prices "put in the main port" of the client's country. This means that shipping costs cover transport from our facilities to the main port of the country of destination.
For weight orders less than 24,000 kg, shipping prices include delivery in the customer address provided during the purchase process.
Please keep in mind that our products are heavy and bulky and will be delivered in large and heavy trucks. Make sure the delivery place can accommodate this type of vehicle and is in an area where large trucks can legally circulate.